Terms of Use of our Platform
- USE OF THE PLATFORM
By using the Platform you confirm your agreement to engage solely in lawful activities and to refrain from submitting false or fraudulent requests if there are reasonable grounds to suspect such requests the Data Controller reserves the right to cancel the request and notify the appropriate authorities you must provide your email address postal address and any other contact information accurately and truthfully furthermore by providing this information you consent to its use for processing your request as outlined in our privacy policy please note that failure to provide complete information will hinder our ability to follow up on your request the Owner disclaims any responsibility for inconveniences or damages arising from Internet use including service interruptions external intrusions viruses or any other force majeure events
If you do not provide the information in full, it will not be possible to follow up on your request.
The Owner is not responsible for any inconvenience or damage resulting from the use of the Internet, including interruption of service, external intrusions or the presence of viruses or any other incident of force majeure.
2.INDUSTRIAL AND INTELLECTUAL PROPERTY
The domain name of the Platform is the property of ChelAutoTrans s.r.oThe Platform and its elements are the exclusive property of ChelAutoTrans s.r.o the only one to own the rights to use and exploit the trademark.
The Platform as a whole, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law.
Any total or partial reproduction, download, modification or use of the trademark, videos, logo, and any other element present on this site, for any reason and on any medium, is strictly prohibited without the prior written consent of the respective owne
General Terms and Conditions of Service
1. DEFINITIONS
In order to ensure clarity and effectiveness in understanding these terms and conditions, the following definitions will be used in this contractual document. Please note that the definitions will be used indiscriminately for the singular and plural.
1.1. “Account“: In order to use many functions of the Platform, Clients must register an Account This represents the set of the Client’s identification data, including personal and business data, which allow them to access and use the aforementioned functions.
1.2. “Customer“: the subject, natural and/or legal person, who requests the provision of the Services covered by these General Terms and Conditions of Service for himself or for the Passenger. Unless otherwise specified, the Client is acting in his/her capacity as a Passenger.
1.3. “ Contract“: means the contract concluded between the Supplier and the Customer concerning the Services.
1.4. “Contract of Carriage“: means the contract concluded between the Client and/or Passenger and the Carrier, through the intermediation carried out by the Supplier, concerning the transport services requested by the Customer.
1.5. “Privacy Policy“: The information provided pursuant to art. 13 of EU Reg. 679/2016 (GDPR) with which Transfersline informs and specifies the methods of collection, management and processing of the personal data of Customers and Passengers.
1.6. “Passenger” means the final person who will benefit from the carriage. This may or may not correspond to the Customer who has physically purchased the Services. If different from the Customer, the Passenger declares that he/she has been authorized by the Customer to request and obtain amendments to the Contract of Carriage.
1.7. “Platform“: the on-line computer portal owned and managed by ChelAutoTrans s.r.o, accessible on-line at the web address https://www.transfersline.com, where Customers can request the Services offered by Transfersline. The definition of Platform also includes the Transfeero App and the other applications and/or services .
1.8. “Booking“: represents the proposal for the purchase of the Services made by the Client through the Platform and to be sent by completing the booking procedure described below.
1.9. “Services“: the services offered by Transfersline for the intermediation of transport services and governed by these General Terms and Conditions of Service. The Services include the intermediation of local transfers (city rides, e.g. from one accommodation facility to another accommodation facility) and airport transfers (to or from the airport, port or railway station) from a specific point of departure to a specific destination or from a certain point of departure without a defined destination. The Services also include hourly bookings (provision of a vehicle with driver for a certain period of time).
1.10. “Carrier“: means the professional or transport company, transport service provider appointed by the Client by virtue of the Contract of Carriage concluded between the latter and the Carrier, which carries out the transport service. All Carriers are partners of Transfersline by virtue of a partnership contract signed between them and the Supplier.
2. AVAILABILITY OF THE SERVICE
2.1 The provision of the Services on the Platform may be temporarily suspended, without prior notice, for the time strictly necessary for the necessary and/or appropriate technical interventions on the Platform.
2.2. Transfersline may, at any time, interrupt the provision of the Services if there are justified security reasons or breaches of confidentiality.
2.3 Transfersline reserves the right, in any case, not to accept Bookings, from anyone coming from, which are anomalous in relation to the quantity or frequency of purchases made on the Platform. Transfersline also reserves the right not to accept orders from a) Customers with whom there is an ongoing legal dispute; b) Customers involved in fraud related to credit card payments; c) Customers who have provided identification data that later turns out to be false, incomplete or inaccurate.
3.REGISTRATION, REGISTRATION AND DELETION FROM THE PLATFORM
3.1. By accessing and/or using the Platform, the Client declares, in relation to the subject matter of the General Terms and Conditions of Service, that he/she has the capacity to act in accordance with the legislation of his/her state of residence, and that he/she has reached the legal age of 14 years to register an Account and browse the Platform (except as otherwise provided for by the legislation of his/her State of reference), and, in the case of searching, booking and purchasing Services – services for which the Customer is required to be of legal age – to have reached the legal age of 18 years (except as otherwise provided for by the legislation of your State of reference). A minor Customer may not use this Service except through a parent or guardian.
3.2. In order to use certain services of the Platform, the Client must register on the Platform and create an Account by providing all the data, including personal and/or business data, required by the registration procedure on the same, as well as have a valid payment method accepted by the Platform to complete purchases,
3.3. In particular, depending on whether the Client accesses the Platform through the website or the app, the Client, in order to purchase the Service, is obliged to register on the Platfor.
Once the form has been received, Transfersline will verify the accuracy and completeness of the data entered and, if necessary, will contact the Client for any clarifications, information and/or additional documents.
3.4. Specifically, the Client will have its own reserved area within the Platform where, among other things, it will be able to:
– check, amend and/or cancel your Booking;
– have access to the receipt of payment for the Booking;
– have access to the invoice;
3.5. All data provided will be processed and used by the Platform in accordance with the regulations in force and the Privacy Policy.
3.6. The Account and its access credentials are unique and personal and may therefore not be communicated, used and/or transferred to third parties. You agree to be responsible for all activities that occur under your Account and password.
3.7. The Client has the right to change the password for access to the Platform at any time, through his reserved area or through the standard “Reset Password” procedure made available by the Platform for all Clients
3.8. Customers are responsible for the truthfulness, completeness and accuracy of the personal and/or business data they enter and are required to immediately communicate any correction and/or updating of such data. In no way can Transfersline be held responsible for the truthfulness, completeness and accuracy of the data provided by the Customers and, more generally, for the identity of the same.
3.9. SICILY ACTION reserves the right to verify, directly or through persons appointed by it, the Accounts of the Customers registered on the Platform, as well as the truthfulness, completeness and/or accuracy of the data provided by them.
3.10. Customers may request, at any time and without giving reasons, the cancellation of their Account by sending an e-mail to the address info@transfersline.com
3.11. Without prejudice to the provisions of these General Terms and Conditions of Service, Transfersline reserves the right to cancel a Client’s ACCOUNT at any time and without giving reasons.
4.PROCEDURE FOR SUBMITTING THE RESERVATION
4.1. These General Terms and Conditions of Service and the details contained in the Platform constitute a mere invitation to make a proposal to purchase the Services and not an offer to the public.
4.2.Transfersline informs Customers that:
– The contract between Transfersline and the Client is concluded through the Internet;
– by accessing the Client’s address on the Platform, the latter, following the procedures indicated, will formalize the Booking.
– The sending of the Booking constitutes a non-binding proposal for the conclusion of the Contract and, therefore, of the intermediation activity, in the name and on behalf of the Customer/Passenger, of the transport service of persons and baggage to be carried out by a Carrier;
– the Booking will be subject to an evaluation by Transfersline, which expressly reserves the right to accept or reject the same, also following the verification of the availability, or not, of the Carriers to carry out the transport service requested by the Customer.
5.METHODS OF PROVISION OF SERVICES AND AVAILABILITY OF THE SAME
5.1. The Services covered by the contractual relationship governed by these General Terms and Conditions of Service are the services present in the electronic catalogue published on the Platform at the time of the Booking by the Client. Each Service is accompanied by an information sheet (“Service Sheet“), which illustrates its main characteristics. It is understood that the images and descriptions included herein may not be perfectly representative of the Services which may differ in model/category, color, shape or size of the car to be used for the transport service, also in relation to the geographical area in which the transport service is actually to be rendered by the Carrier. SICILY ACTION undertakes to ensure that the Services are represented in a way that corresponds as closely as possible to reality, however, these may differ significantly from those shown in the car model, color, shape or size, also in relation to the availability of the Carriers in relation to the transport services to be intermediated. To the above it should be added that:
– transport services to be carried out by minibus may be carried out with two or more Vans/SUVs such as to guarantee, in any case, the transport of all Passengers;
– transport services may be performed by a different vehicle with a larger capacity or belonging to a higher type and/or category (“Free Upgrade“). By way of example, the Customer who has chosen a standard Sedan at the time of Booking, can be transported by a Standard Van / First Class Van or a MiniBus.
5.2. Following the conclusion of the Transfeero Contract, and therefore of the Booking Confirmation, Transfersline will carry out its intermediation activity by requesting the Carriers – in the name and on behalf of the Client – the availability to carry out the requested transport service.
5.3. The Client acknowledges that, following the Booking, Transfersline may not be able to conclude, in the name and on behalf of the Client, the relevant Contract of Carriage due to the unavailability of the Carrier and/or for any other reason. In such cases, the Supplier cannot in any case be held responsible for the unavailability of one or more Services and/or related transport services to be intermediated.
5.4. Transfersline cannot be held responsible for the temporary or definitive unavailability of one or more Services and/or related transport services to be intermediated. In the event of unavailability, even temporary, of the Services and/or related transport services to be intermediated, the Supplier undertakes not to charge the Client the corresponding price. If the Booking has been submitted and the price already charged for the Services and/or related transport services to be brokered that are no longer available, the Supplier will reimburse the Customer for the full amount paid for those Services and/or related transport services to be brokered.
6.PAYMENTS
6.1. The Client undertakes to pay the price of the booked transport services within the time and manner indicated in these General Terms and Conditions of Service. Any payment by the Client may only be made by means of one of the methods indicated in the footer of the Platform and described below.
6.2 In cash to the carrier.
6.3. Credit Cards. Credit cards and debit cards of the main international circuits are accepted. If, for any reason, it is not possible to charge the amount due, the sale process will be automatically cancelled and the sale will be terminated. The Client will be informed by e-mail. You will be charged at the time the Booking is submitted. The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment processor without passing through the servers used by the Provider. The Provider, therefore, never has access to and does not store the Customer’s payment card data used to pay for the Services.
6.4. Digital Wallet . Payments via Digital Wallets such as Google Pay, Apple Pay are accepted. If the Client chooses digital wallets as a means of payment, he/she will be redirected to the relevant website where he/she will make the payment according to the procedure provided for and regulated therein. These services use the latest and most up-to-date SSL security and data encryption protocols. Confidential data (credit card number, expiry date and cryptogram) are never stored by the Platform, nor do they ever come into the possession of Transfersline.
6.5. In the event of termination of the contract and in any case of refund, Transferslin will reimburse the Client for any amount due using the same payment instrument used for the purchase, unless otherwise agreed.
7.CANCELLATIONS, CHANGES TO YOUR BOOKING AND REFUNDS
Cancellations:
7.1. The Client acknowledges that the right of withdrawal referred to in the Consumer Code is excluded for the transport services in question, since they are car rentals and/or, in any case, services relating to leisure activities whose contract provides for a specific date or period of performance.
7.2 Notwithstanding the foregoing, the Client has the right to cancel the Booking made in accordance with the cancellation policies.
Specifically, the Customer may request the cancellation of the Booking, without prior notice and without penalty, before 24 (twenty-four) hours prior to the date and time scheduled for the start of the transport service.
In the event that the Customer requests the cancellation of the Booking within 24 (twenty-four) hours prior to the date and time scheduled for the start of the transport service, the same will not be entitled to any refund.
7.3. In order to proceed with the cancellation of the Booking, the Client must access his reserved area of the Platform and follow the procedure indicated on the Booking detail page, where he can always view both the amounts and the related forms of refund.
7.4. Only the Client may request the cancellation of the Booking, as the Passengers and/or third parties, even if authorised by the Client, have no right and/or right to do so.
Changes:
7.5. The Client has the right to modify the Booking made as specified below.
The Client may request the modification of the Booking, without prior notice and without penalty, before 24 (twenty-four) hours prior to the date and time scheduled for the start of the transport service. It is understood that the Customer agrees to pay any additional fees due as a result of and depending on the modification request made (vehicle upgrade, night rate surcharge, etc.).
The Client may also request the modification of the Booking within 24 (twenty-four) hours prior to the date and time scheduled for the start of the transport service. In this case, the Client acknowledges that the Transfersline may charge a surcharge for the transport service to be carried out for the change request. In addition, it is understood that the Customer agrees to pay any additional fees due as a result of and depending on the modification request made (vehicle upgrade, night rate surcharge, etc.).
Refunds:
7.6. Notwithstanding the foregoing, in the event that the Customer/Passenger does not show up at the place and time scheduled for the start of the transport service, he/she will not be entitled to any refund, even if the no-show is due to causes not attributable to the same (think, for example, of any flight and/or rail delays. In this case, the Customer is invited to request reimbursement from the airline and/or railway company responsible for such disservice).
7.7. Furthermore, no refund will be due to the Client in the event that, in the face of the request for any surcharge, determined by proven unforeseeable reasons, the latter refuses to pay such surcharge.
8.UNFORESEEABLE CIRCUMSTANCES OR FORCE MAJEURE
8.1. Transfersline declines all responsibility for any failure to comply with its contractual obligations, including in relation to its information obligations, in the event of unforeseeable circumstances or force majeure, by way of example but not limited to, acts of war or terrorism, strikes, states of emergency at national or local level, failure of transport infrastructures, interruptions in the supply of electricity or other utilities, earthquakes, other natural disasters.
9.CUSTOMER SERVICE AND COMPLAINTS
9.1. To obtain information, transmit communications, request assistance or submit complaints, the Client may contact Customer Service by e-mail at info@transfersline.com.
9.2. Transfersline will respond to complaints as soon as possible and in any case within 1 working day from receipt of the same.
10.REVIEWS
10.1. The reviews published on the Platform are collected through the Transfersline Trustpilot page, to whose policy reference should be made to better understand the origin of the reviews and the activities that we can and cannot carry out on them.